I believe you're referring her to Adwords clickfraud - is that right? I don't work on that team, so can't comment on their policies (and even if I did, I probably can't comment publicly).
However, my understanding is normally AdWords accounts are suspended for billing/fraud related reasons (e.g. you don't pay your bills) - e.g.:
I haven't seen it lead immediately to the actual Google login itself being suspended. However, if your the actual Google account was suspended - there is a set procedure you can follow to un-suspend it - there should have been a link in the notification email.
Also - paid or free isn't immaterial - it actually does make a difference.
If it's a free account (E.g. @gmail.com), you can fill in the online forms to appeal the suspension.
If it's a paid account (i.e. part of a GSuite domain - or it's old name, Google for Work), then what often happens are individual accounts are suspended, and you talk to your own domain administrator to get that resolved. There are ways to get a domain suspended (e.g. you don't pay your bills) but they're usually fairly obvious.
(Disclaimer: I work for Google, but the above comments are my own opinions).
You are confusing your own products. AdSense. Not AdWords.
The various forms Google makes available for appealing suspensions are pretty much useless.
I urge you not to believe what I am saying here as well as not feeding within your own internal echo chamber. Use your own search product to search the 'net for the thousands of stories of various forms of algorithmic account suspensions, the damage they cause and how frustrating it is to get anywhere with Google.
Based on what I've witnessed personally and what I've read online the idea of relying on Google products for anything business critical terrifies me.
You --Google-- needs to truly care for it's clients and, as I said in a prior post, issue a guarantee. I am NOT talking about a guarantee of uptime for a service, that's irrelevant here.
What I am referring to are guarantees of service longevity as well as protection and recourse from algorithmic account suspensions. A business person needs to have the ability to address and discuss misunderstandings or problems and not have their entire Google-provided infrastructure evaporate overnight with nowhere to go.
To me the matter of free vs. paid is immaterial. Google and companies like Google use free services to gather and monetize audiences. For example, nobody would pay for search. Nobody would pay for a Facebook account. So you use free to bait the hook and capture audiences. This is a technique as old as the Internet, with browsers such as Netscape and earlier being the first land-grab-through-free-products.
If you are going to have a virtual monopoly by resorting to free products you also have to have the responsibility of not causing your user base irreparable damage by pulling those product either by early termination of the services or termination or suspension of account without recourse. At the moment you are large enough to not have to care about this one bit and nobody has challenged you in court for this terrible issue.
You ask for guarantees that an account will never be suspended, or that a service will never be discontinued.
I don't think that's even possible.
For one - abuse is a real thing.
Just ask Amazon about abuse and spam on their AWS platform. There is a reason that you can't just type in any credit card, and spin up 100 EC2 instances, or send 100,000 emails - depending on signals, Amazon seem to manually verify some accounts. But on top of that, they take proactive steps to suspend accounts acting in suspicious ways.
We do much the same.
It is a hard problem, and undoubtedly there are false positive and false negatives. That is regrettable - but I don't think allowing AWS or GCP to become a free haven for spammers or abusers is the answer.
You are correct that we need good procedures to deal with appeals of these things.
Regarding never deprecating a product - Google has started many products, and some of those have been shutdown. I know there's a lot of angst on HackerNews about Google Reader in particular - I myself used it a lot in fact. However, taking off my Google hat - of all companies, they are usually the best about letting you export your data, or migrate it away. When a product gets shutdown, you usually have 6 months, a year etc. to export your data. Even before I started there, they had Google Takeout which basically lets you export your data from any Google product in portable formats e.g. mbox, JSON files etc. Open standards are important to us - e.g. see our work on Kubernetes.
If there's a specific are you think we're failing on - please let me know, and I'll see if there's anything I am able to share, or if there's somebody I can link you up with.
However, my understanding is normally AdWords accounts are suspended for billing/fraud related reasons (e.g. you don't pay your bills) - e.g.:
https://support.google.com/adwords/answer/2375414?hl=en-AU
If you AdWords account does get suspended, there's a form to appeal it here:
https://support.google.com/adwords/contact/pf_suspended
I haven't seen it lead immediately to the actual Google login itself being suspended. However, if your the actual Google account was suspended - there is a set procedure you can follow to un-suspend it - there should have been a link in the notification email.
Also - paid or free isn't immaterial - it actually does make a difference.
If it's a free account (E.g. @gmail.com), you can fill in the online forms to appeal the suspension.
If it's a paid account (i.e. part of a GSuite domain - or it's old name, Google for Work), then what often happens are individual accounts are suspended, and you talk to your own domain administrator to get that resolved. There are ways to get a domain suspended (e.g. you don't pay your bills) but they're usually fairly obvious.
(Disclaimer: I work for Google, but the above comments are my own opinions).