How did the trial conversion go? Do you have a lot of in-app prompting and email around conversion?
We tried that at Cronitor in 2015 but we saw less engagement from users who started a trial without a cc and less engaged users, predictably, converted at a lower rate for us.
I have no in-app prompting at all, and I have a simple 5-email benefits-oriented email series (via customer.io).
I don't have enough numbers for things to be meaningful (it's a small-scale SaaS), but I seem to recall that removing the CC without onboarding initially was not great, and things improved with the onboarding tour (sorry if I cannot be much more specific!).
Removing the CC avoided the need to handle refunds for some people, which was a bit of hassle to handle.
We tried that at Cronitor in 2015 but we saw less engagement from users who started a trial without a cc and less engaged users, predictably, converted at a lower rate for us.