> Digital Ocean is a great company in a brutal, low-margin industry. Based on having run a similar (now mostly defunct) company in the past, I would guess that 80% of their customers are on the $5/mo plan.
Well, to be honest, Vultr has 2.5$ (IPv6 only) and 3.5$ plans. So, if they're getting by, so could DO.
I actually migrated from DO to Vultr because at the time DO offered 512 MB RAM for $5, while Vultr offered it for $2.5. And Vultr gave me $50 bonus platform credit on sign up, valid for about 18 months (accounting for possible overage fees).
I'm still on Vultr, 3 years on. No problems at all, other than billing issues (accidentally was assigned Australian VAT despite living in Serbia), I had no support tickets. After some time I started using more instances, and more powerful instances, and more services (block storage, "portable" IPs, object storage, internal networks, etc).
I've had a lot of problems with DO's Object storage which was also one reason to move away from them. Problems were quite catastrophic in nature, i.e. the files were unavailable for a few hours every few weeks.
Recently I ave got into Upcloud.com, they have [1] flexible plan that you could mix and match resources, allow me to spin up 20x vCPU, 1GB RAM, 10GB SSD for $168 / month, or 4x vCPU, 128GB RAM, 10GB SSD for $550 / month.
> They'll yell and threaten when you tell them that this is outside the scope of what you can do.
They will, and you will tell them to leave. Unmanaged VPS' are unmanaged.
> Those pwned customers are complaining and demanding that you fix it
Tell them to leave, they are paying $5/mo after all.
> regular customers are also upset because of slowness due to the "noisy neighbor" problem inherent to all VPSes
Throttle abusive users, and hand-wave it via AUP, TOS, etc.
> neither gives you great tools for dealing with disk bandwidth
That could, should and will be fixed sometime.
Well, to be honest, Vultr has 2.5$ (IPv6 only) and 3.5$ plans. So, if they're getting by, so could DO.
https://www.vultr.com/products/cloud-compute/#pricing
I actually migrated from DO to Vultr because at the time DO offered 512 MB RAM for $5, while Vultr offered it for $2.5. And Vultr gave me $50 bonus platform credit on sign up, valid for about 18 months (accounting for possible overage fees).
I'm still on Vultr, 3 years on. No problems at all, other than billing issues (accidentally was assigned Australian VAT despite living in Serbia), I had no support tickets. After some time I started using more instances, and more powerful instances, and more services (block storage, "portable" IPs, object storage, internal networks, etc).
I've had a lot of problems with DO's Object storage which was also one reason to move away from them. Problems were quite catastrophic in nature, i.e. the files were unavailable for a few hours every few weeks.