Great read! But come on, customer support is not the main body of the company, just one of the limbs. And those limbs suffer if they do not strive to be themselves and instead seek to be someone else.
One phrase that I tell myself often kept coming to mind: the freedoms you don't take, someone else will, and the freedoms you don't fight for, someone else will take. This applies between government-citizen, corporation-employee, manager-managee, and head-subordinate.
And do you know what happens when one hot shot takes hold of the company/department/group? Everybody seeks to emulate him and judge themselves and others in comparison to him. What happens then is like what happens to metal dust scattered on paper with a magnet in the middle. The hot shot is no longer a leader with a team, but instead a one-man army with slaves extending his rule.
And some leaders will never manage creative people because they can never step out of the way.
One phrase that I tell myself often kept coming to mind: the freedoms you don't take, someone else will, and the freedoms you don't fight for, someone else will take. This applies between government-citizen, corporation-employee, manager-managee, and head-subordinate.
And do you know what happens when one hot shot takes hold of the company/department/group? Everybody seeks to emulate him and judge themselves and others in comparison to him. What happens then is like what happens to metal dust scattered on paper with a magnet in the middle. The hot shot is no longer a leader with a team, but instead a one-man army with slaves extending his rule.
And some leaders will never manage creative people because they can never step out of the way.