I think that is a failure of (all the) companies that think that way. In my opinion customer support is a crucial part of any organisation big enough to merit one. Who else talks directly to your customers on a daily basis? Do you mine the data to find out where the biggest issues are and use that to inform your feature roadmap?
I have worked in a call centre. It was an odd job, for a government department, ended up creating a sort of call logging and ticketing system for them - still used today (11 years later - but that's more an artefact of sunkworks dev in a government department than a testament to my coding skillz ;)
Anyway, my point is, those employees were told, and felt, that their service mattered, that the higherups listened to feedback etc. Excellent place to work and a very good atmosphere.
I have worked in a call centre. It was an odd job, for a government department, ended up creating a sort of call logging and ticketing system for them - still used today (11 years later - but that's more an artefact of sunkworks dev in a government department than a testament to my coding skillz ;)
Anyway, my point is, those employees were told, and felt, that their service mattered, that the higherups listened to feedback etc. Excellent place to work and a very good atmosphere.